![]() ![]() In any case, I'm told it would be better to wait until next year as a Jupiter-something-or-other is coming online with all kinds of gnarly wonderfulness that is worth waiting for. well, as you can imagine, I don't want to go through all that again. Many phone calls and days later, the amount was taken off my bill but. Then I was told it had arrived after all and I would not be charged. Then I was told it never arrived and I'd be charged for it. I didn't get a tracking number because it was a HughesNet label and HughesNet should be able to track it on their own. They then had me send the "new" modem back with the label that HughesNet provided. Putting the old modem back in place did not go seamlessly but, with some tinkering, Tier 1 technical support managed to get it working again. It took quite a while for me to convince Tier 1 technical support that I don't know the woman in Florida (and no amount of sharing her name and other personal information with me was going to make me know her), I wasn't up to something (truly, I am an honest person) and that I actually had a problem. The modem arrived but was set up for a customer in Florida (I live in Oregon), so it didn't work. I just want you to understand why I am apprehensive about trying that again. It is very, very helpful for me to know when to expect the call.Ī new modem was sent to me earlier this year and. my time (Pacific Time) tomorrow, so I will arrange to be by the phone then. ![]() When I called back, Tier 1 tech support let me know that I can expect to hear from Engineering between 3 and 4 p.m. I will try to check back periodically.Įngineering tried to call me today but I was outside splitting wood and did not hear the phone. ![]() I did not realize I would not receive update notifications for this question. I apologize for the delay in my own reply. Oh, and this is my second attempt to post this question (I'm getting messages that my network switched. I know this is a first world issue but I do pay a lot for the service and I'd like this fixed. If I sound a bit snippy, I think I have a right to at this point. If Engineering isn't going to call, I'd appreciate suggestions (though I might be a bit impatient if anyone wants me to start over with the troubleshooting I've already demonstrated there's an issue). I'd like to be able to resolve this on my own but I don't see how I can. I'm running Windows 7, Facebook is set to not automatically run videos, I cloud nothing, I live alone, the cellphone is off (no cell signal here anyway), I have a Netgear Router, it's just this one computer and this problem started only recently. My daughter visited earlier this month and streamed a couple of movies but she's done that before (seriously, I've been a customer for about a decade) and it never has resulted in noticeable data depletion. One of the Tier One techs noticed the spikes started Nov. I've been a HughesNet customer for about a decade and I have never, EVER had this problem. I don't stream, I don't play online games. I've used approaching 5GB of data in three days, about 10 percent of my monthly allowance. three business days later, no call (y'all knew that was coming, right? ). Tier One told me on Friday that someone from engineering would call back in two to three business days. Case ID 101950889 for phantom data loss, which, based on what I'm seeing here, seems to be a common problem.Īfter several calls with Tier One support and very mixed results (Tech: "I see you are signed up for 10GB of date per month", Me: "No, I'm signed up for 50GB", Tech: "Oh, yes, I see you are signed up for 50GB of data per month Tech, "We noted no data loss while your modem was unplugged", Me: "I had 535MB remaining before I unplugged the data cable on the modem, now I'm down to 82MB", Tech: "Oh yes, I see that your data has been depleted"), I was told my case would be escalated. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |